FAQ's

Wedding monograms, custom monogram aisle runners, hand-painted monogram table runners, banners, monogram parasols, personalized unity candles, memory candles, wedding programs, everything a bride and groom need to personalize their wedding day!

Frequently Asked Questions

Before contacting us, please read through our FAQ’s as most answers can be found here. Thanks!

How long will it take to receive my order?

We are currently processing an extremely high volume of orders. Turnaround time for personalized items is averaging three months (not including shipping time). Rush orders are possible, contact us for info. Monogram and logo orders take aprx. 15-20 business days (M-F) from receipt of payment. Sorry we cannot accept rush orders for monograms. Non-personalized items typically ship within 1-2 business days from receipt of payment.

How much is shipping?

Standard shipping for aisle runners is a flat fee of $15. For all other items, standard shipping is a flat fee of $10 for your first item , and just $3 for each additional item. Standard shipping usually takes between 7-10 business days.

Can I supply my own aisle runner/table runner/parasol and have you paint it?

Unfortunately, no. We work best with our own materials and require that you purchase the materials from our site as we can attest to their high quality.

How can I ensure that the colors will be exactly what I’m after?

Remember, computers may show colors slightly differently, so while selecting your colors from the color chart is usually quite accurate, it is no guarantee. In order to guarantee an exact match, it is best to send a sample fabric swatch or other type of color sample to us through postal mail so that we can select a paint color to match your colors as closely as possible.

Can I iron my aisle/table runner?

Aisle runners are puncture resistant, tear resistant, and best of all– wrinkle resistant! As for table runners and banners, they are steam ironed before they are packaged for shipping, however wrinkling may occur during the shipping process. The wrinkles should settle out of the fabric, but if you’d like to iron it, it’s okay to do so at the normal “cotton” setting on your iron. To iron over the paint, it is recommended to turn the runner over and iron on the back using low heat.

What is the best way to secure my aisle runner to the floor?

It is highly recommended to have your runner laid out before your guests arrive to allow time to secure your runner. The best way to prevent the runner from slipping is to roll it out and secure it to the floor with double sided tape or duct tape. In order to prevent guests from walking on the runner, you might want to rope off the aisle with a pretty ribbon or a garland of flowers, and have them seated from the outside of the rows.

If your aisle has carpet, we suggest pinning the front end down with corsage pins to ensure that it stays in place when it is rolled out during the ceremony.

If using your runner on grass, please make sure that the grass has been recently cut. Also be sure to secure the 4 corners and sides in case of wind- you can use garden stakes or potted pants, etc.

What type of payment do you accept?

We only accept payments through PayPal. PayPal allows us to offer our clients quick and easy payment options including all major credit cards and bank account transfers. Once you place your order you will receive an invoice through PayPal with fast, easy, and secure payment options. Payments are expected within 10 days of the Paypal invoice date. Because each item is personalized, we cannot offer any refunds or exchanges once an item has been purchased.

STUDIO HOURS: MONDAY-FRIDAY 9AM-5PM EST

How do I check on the status of my order?

Please first refer to your invoice for the projected time frame that your order will be completed and make sure you have allowed the full turnaround time indicated before checking with us. Turnaround times are clearly stated on our website as well as on all invoices. If after referring to your invoice you still need to check the status of an order, contact us at info@idooriginals.com with the name your order is under, the date your payment was submitted, and please note the item(s) that you ordered. Please do not send status requests to orders@idooriginals.com or payments@idooriginals.com as no outgoing messages can be sent from these inboxes.

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Can I see a sample monogram with my information before I pay for my order?

No. We only create monograms and monogram once we receive payment in full. If ordering a set of monograms they are created within 15-20 business day (M-F). If ordering a personalized item, monogram proofs are provided aprx. 1 week before we begin work on your order.